If you have any problems with Xbox Live or questions about the services provided, you can contact Xbox Live Support directly for assistance or a live chat with an expert. Review the information in this article and learn how to contact Xbox Live Support.
Method 1 of 3: Use one of the official contact methods
Step 1. From the Xbox home page, go to the “Contacting Support” section at
Step 2. Choose the category that best suits your specific situation or problem with Xbox Live
You will be presented with four options: “Xbox 360,” “My Account,” “Xbox on Other Devices,” and “Billing”. For example, if you need to cancel your subscription, you must select “My Account”.
Step 3. Select the “Xbox Live” category
Step 4. Go to the section that best describes your problem on Xbox Live
For example, if you're having a network problem on Xbox Live, select "Network Connections." The page will refresh and you will be offered a choice of several options for the communication method.
Step 5. Select the contact method you prefer to consult with an Xbox Live support representative
Common methods of communication include live chat, support forums, official Twitter support, and phone calls.
Step 6. Follow the prompts to contact your Xbox Live support representative
For example, if you select chat, then you will need to log in with your username and password, while when you select a contact via Twitter, you will be redirected to the official Xbox support account on Twitter.
Method 2 of 3: Use the Xbox Support Forum
Step 1. Go to the Xbox support forum page at
Step 2. Select the “Xbox Support Forum
Step 3. Select the subsection that best suits your problem
Here you can find the item you need: “Networking Hardware Information”, “TV Hardware Information”, “Xbox 360 Support”, “Xbox on Mobile Devices Support” and “Xbox One Support”.
Step 4. Browse the list of topics and select the thread of discussion you need
For example, if you're having trouble connecting your console to Xbox Live, the topic “Connecting to Xbox Live” might work for you. Here you will find all the troubleshooting information.
If there is no suitable topic for your problem, then you can independently submit the question for discussion on the forum, having previously registered in your account. Other Xbox Live users or support representatives should respond shortly
Method 3 of 3: Call Xbox Support
Step 1. Call Xbox Support at 1-800-469-9269
The Xbox Contact Center is open Monday through Friday, 9:00 am to 5:00 pm ET.
Step 2. Follow the prompts from the Xbox Contact Center, you will have to press the number “0” six times in a row
Step 3. Wait for the Xbox Contact Center worker to respond
In most cases, the average waiting time is 23 minutes. …
- According to users who frequently contact Xbox Live support, chat is the fastest way. To use this communication option, follow the instructions given in method 1..
- Before contacting Xbox Live Support, try resolving the issue yourself by visiting the Xbox Support Forums at http://forums.xbox.com/xbox_forums/xbox_support/default.aspx. In most cases, you will be able to fully figure it out yourself without the need to communicate with the support team.