How to deal with a frozen screen on your iPod: 12 steps

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How to deal with a frozen screen on your iPod: 12 steps
How to deal with a frozen screen on your iPod: 12 steps
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Scared that the screen on your iPod is frozen? Don't worry, a lot of people have this problem and it's easy to fix. This article will show you how to do this.

Steps

Method 1 of 2: Method 1 of 2: iPod Touch, iPhone, or iPad

Fix Your iPod's Frozen Screen Step 1
Fix Your iPod's Frozen Screen Step 1

Step 1. Connect your iPod Touch or iPhone to the computer with which the device is synced

To use this method, you need access to iTunes.

Fix Your iPod's Frozen Screen Step 2
Fix Your iPod's Frozen Screen Step 2

Step 2. Press and hold the "Home" and "Sleep" buttons at the same time

The Apple logo should appear, then the device shuts down, and then the logo reappears - all of this should happen within 10 seconds of holding the two buttons.

Fix Your iPod's Frozen Screen Step 3
Fix Your iPod's Frozen Screen Step 3

Step 3. Continue holding the Home and Sleep buttons until the device asks to connect to iTunes

This should happen around 30 seconds of holding the two buttons. A message about connecting to iTunes should appear on the computer screen. Click "OK."

Fix Your iPod's Frozen Screen Step 4
Fix Your iPod's Frozen Screen Step 4

Step 4. Click the "Restore" button in the iTunes window

Fix Your iPod's Frozen Screen Step 5
Fix Your iPod's Frozen Screen Step 5

Step 5. Click "Update and Restore"

Fix Your iPod's Frozen Screen Step 6
Fix Your iPod's Frozen Screen Step 6

Step 6. Click "OK" when iTunes asks you not to disconnect iPod from iTunes

Do not touch the device; give iTunes time to recognize it.

Fix Your iPod's Frozen Screen Step 7
Fix Your iPod's Frozen Screen Step 7

Step 7. Re-sync iPod with iTunes

Restarting your device this way will unfortunately delete all music, videos and pictures, so you'll have to sync it again to restore the contents.

Method 2 of 2: Method 2 of 2: iPod with a Click-Wheel

Fix Your iPod's Frozen Screen Step 8
Fix Your iPod's Frozen Screen Step 8

Step 1. Place iPod on a flat surface to make it easier to press buttons

Fix Your iPod's Frozen Screen Step 9
Fix Your iPod's Frozen Screen Step 9

Step 2. Connect your iPod to a power source

You can use any power source: a regular wall outlet / adapter, a FireWire port (for 3G models and above), or a powerful USB 2.0 port on your computer.

You can try solving the problem first without connecting to a power source, but if that doesn't work, this is a sign that the device needs recharging

Fix Your iPod's Frozen Screen Step 10
Fix Your iPod's Frozen Screen Step 10

Step 3. Set the "Hold" button on the iPod to the hold position

Then turn it off again.

Fix Your iPod's Frozen Screen Step 11
Fix Your iPod's Frozen Screen Step 11

Step 4. Hold the "Menu" button and the "center" button (button in the middle) at the same time for 6-7 seconds until the screen reboots, then release the buttons

Fix Your iPod's Frozen Screen Step 12
Fix Your iPod's Frozen Screen Step 12

Step 5. Wait a few minutes or longer until the Apple logo appears on the screen

This means that your iPod is rebooting and the menu will appear on the screen shortly. iPod is rebooted!

Advice

If these tips don't work, take your device to an Apple Service Center

Warnings

  • Do not follow the steps if you do not have a charger at hand. The battery on the iPod is low.
  • The computer in sleep mode does not charge the iPod. Check this point before you panic that your device is not charging.

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